If you need assistance on matchday, our staff are available throughout the stadium to help.
Look out for:
Local Heroes Here to Help Team
Our dedicated Local Heroes are positioned around St. James' Park before, during and after the match.
They can assist with:
Finding your seat
Directions and wayfinding
Stadium facilities
Accessibility support
General enquiries
Simply look for the blue Here to Help flags and uniforms.
We want you to feel safe and welcome at St. James' Park.
If you experience or witness an issue at a home match, text HELP and details of the incident to 60070. Your report will be treated confidentially.
Please include:
What happened
The stand, row and seat number
Any other details that could help us
This helps our stewarding and safety teams find the location quickly and take action.
You can use this service to report:
Anti-social behaviour
Discrimination or abuse
Safety concerns
Accessibility issues
Any other incident that needs attention
You can also speak directly to a steward or member of staff.
Our Supporter Liaison Officer is a familiar face on matchdays and works closely with supporters throughout the season.
You'll often spot her around St. James' Park before kick-off, speaking with supporters, listening to feedback and helping make sure your voice is heard across the club.
If you spot her on matchday, feel free to stop by and say hello.
Lost something during your visit?
If you have misplaced an item at St. James' Park, please contact our Supporter Services team as soon as possible.
Please provide:
A description of the item
The area where it was lost
The date of your visit